Refund eligibility
Subscription fees are generally non-refundable once a paid period begins. We will review refund requests submitted within 7 calendar days of payment where there is a duplicate charge, incorrect amount, proven technical inability to access paid service, or other exceptional circumstance required by law.
Non-eligible requests
Refunds are normally unavailable for change of mind, unused time, partial periods, failure to cancel before renewal, breach of these terms, or issues caused by unsupported devices or third-party networks.
Processing
Approved refunds are returned to the original payment method. Razorpay and the issuing bank may take 5–10 business days to reflect the amount. Processing time is outside TaskRoster’s direct control.
How to request
Email contact@frontreach.in with your registered email, company name, payment reference, payment date and reason. Never send card, PIN, CVV or banking passwords.